Service Coordinator - Maritime

What are you going to do ?

You are the guiding force in customer satisfaction, working with the team on smaller and larger service orders, handling warranty orders and/or ad hoc orders such as breakdowns and repairs.
As such, you manage multiple assignments of ships from the Dredging, Offshore & Transport (D.O.T.) and Marine & Governmental segments in terms of work preparation, execution, and coordination.

You usually work from an office location; occasionally travel to a customer or client.

What you will do:

• You oversee the work in coordination with the customer, in terms of work preparation and execution;
• You give functional guidance to the customers and their teams, so that the customer experience is optimal. Your goal is to let the customers go out with an assured feeling;
• You ensure an optimal process if service and warranty work has to be carried out after delivery of the ships;
• Besides your colleagues, you advise other stakeholders in the project environments to ensure quality;
• For your assigned project(s), you prepare reports of work, progress, and prospects;
• You will be the first point of contact for the client to provide a short and clear form of communication, in addition you will also keep other stakeholders informed, both internally and externally.

What do we offer ?

In our maritime and industrial world, there are unique projects in which you can grow and develop yourself as a professional. At Alewijnse, we show that hard work is rewarded! If you contribute with passion and dedication, you can count on:

• A nice salary between €3,400 and 5,000 for a full-time job;
• Extra rewards for overtime;
• Personal opportunities for training and development;
• Opportunities to develop yourself even further as a professional;
• Employment conditions according to the CLA Metaal en Techniek;
• A pension scheme via PMT;
• 25 holidays and 13 ADV days.

There is more! WeConnect ensures that we stay connected and continuously improve together. Moreover, you can enjoy extras such as our sports committee, staff association, our own web shop and much more! Apply and find out what your future at Alewijnse has to offer!

Who are you ?

You have experience in a role where you provide service. You have electrical knowledge of ships and know how to make contacts easily and get satisfaction from the social aspect of this work. Service, organising and coordinating are not unfamiliar skills to you and you manage this effortlessly.

What else you need:

• At least an MBO-4 diploma in electrical engineering, or similar;
• Electrical engineering knowledge of ships;
• Commercial and communicative skills;
• Solution-oriented;
• Organisational skill;
• You are stress-resistant.

Who are we ?

At Alewijnse, you are part of an innovative and passionate team. Every day we strive to become a little better. With more than 130 years of experience, we have built up a wealth of knowledge. We actively use this rich experience to continuously realise the best solutions, not only for our company and colleagues, but also for our customers in both the maritime and industrial sectors. This makes us not only a powerful technology partner for our customers, but also a challenging employer for you.

At Alewijnse, we are happy to take you on a journey through different projects in the various segments. As an employee at Alewijnse, you will have the opportunity to work together with your team on our diverse and unique projects, thus being involved from A to Z. We do this together with the Netherlands' major yacht and shipbuilders and industrial customers. In the field of system integration, we as a team are fully responsible for these special projects.

Would you like to know more about working at Alewijnse? Read the inspiring stories of your future colleagues here and find out how you can contribute to our cool projects!

Let's Connect!